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We are proud of our client relationships and are proud to share the observations of those who know us best and what it’s like to work with and use our products.

Fusion Client becomes the first standalone general nursing home solely for older people in England out of 18,000 registered with the CQC to achieve a score of outstanding in all five inspection areas

“People’s care plans were on a computerised system which meant they provided clear audit trails of people’s care and any changes. The care plans were detailed and included information about people’s physical support needs, as well as histories and preferences to assist staff identifying what was important to each person.”

“We saw staff were responsive to each person’s changing needs and adopted a revised care planning method to improve upon the support people required. We found care planning enabled staff to work in a highly personalised and holistic approach. A professional said they had found [the home] a wonderful home and would rate it as outstanding in all areas.”

“We found care records contained detailed and personalised care plans. We observed staff followed these in their extremely safe and caring approach to people’s related support.”

“We saw that there were assessments with information about whether the person was at risk of falls, pressure damage, or low weight. If so, advice was given to reduce these risks and all plans were reviewed monthly. We saw one person who had arrived at the home nine months ago, had gained 8 kilograms due to the enjoyment of the food.”

“Learning from incidents and accidents was seen as a priority. For example, a falls analysis was conducted in March 2017 by the provider and reviewed by a director which highlighted the annual, monthly and hourly trends along with the measures that were put in place to target all risk factors to reduce the level of falls and fall related injuries.”

“Records relating to recruitment of new staff contained relevant checks to ensure they were of good character. These included employment references and disclosure and barring checks (DBS).”

Well done to the fabulous team for achieving this result!

Citations of Fusion Care Management Software from a recent CQC Report

I have used other software in the past to maintain records and found many flaws, and difficulty tailoring it for our service. When I took over this new home we did more research into what was on offer in the market to ensure we were getting the best possible product available. Fusion has provided us with everything we require to achieve accurate records for both clients and staff. The Director and I can access reports anywhere at any time. The manager has found the software invaluable to her day to day running of the home. The Operational Manager is able to monitor training requirements without having to be on the premises and inform the manager who needs to attend sessions. She also does the payroll using the clocking in procedure which is now linked to our SAGE system.

However, the software can be excellent but if the backup service is not good which was my experience with the previous company it can cause enormous problems. The aftercare service I have received from Fusion has been second to none. We are always looking at ways in which to improve our efficiency and Fusion have worked with us to do this especially David Healey Project Manager nothing is a problem to him, I almost feel they have become an extension of our company. Their friendly no problem attitude makes it so much easier to approach them and nothing is too much trouble for them. I cannot recommend Fusion highly enough if you are considering putting a software package into your business I would recommend you ask for a demonstration and I am sure you will be as impressed as I am with what they have to offer
Linda Gallon

Operations Manager, Craig Healthcare

Just wanted to say everyone very impressed with software. Stuart has been excellent, very patient and extremely knowledgeable Andy Paynter

Director, Madog Nursing Home LTD

I would just like to give feedback on the recent training we received that was delivered by Ben.

The information was informative
It was relayed in a simplified term
He delivered in a very relaxed way
His training technique was one that receptive to both staff and himself
I won’t lie training can be a boring scenario one we have to do as part of ongoing progress but when we find trainers that can deliver in such a way it makes it all the more pleasurable, I think you have a great trainer and one that deserves a pat on the back
Daniel Hart

Senior Manager North East, Key Healthcare

We changed our rota a bit once we got used to managing payroll with Fusion and implemented policies that we were unable to enforce without a time management system.
Now we rarely go overbudget and can better manage when the rota needs changing due to illness, etc.
It’s far easier and we wouldn’t be able to manage as well without Fusion
Jeff Manning

Owner, Lakeshore Healthcare LTD

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