We are proud of our client relationships and are proud to share the observations of those who know us best and what it’s like to work with and use our products.
Fusion Client becomes the first standalone general nursing home solely for older people in England out of 18,000 registered with the CQC to achieve a score of outstanding in all five inspection areas
“People’s care plans were on a computerised system which meant they provided clear audit trails of people’s care and any changes. The care plans were detailed and included information about people’s physical support needs, as well as histories and preferences to assist staff identifying what was important to each person.”
“We saw staff were responsive to each person’s changing needs and adopted a revised care planning method to improve upon the support people required. We found care planning enabled staff to work in a highly personalised and holistic approach. A professional said they had found [the home] a wonderful home and would rate it as outstanding in all areas.”
“We found care records contained detailed and personalised care plans. We observed staff followed these in their extremely safe and caring approach to people’s related support.”
“We saw that there were assessments with information about whether the person was at risk of falls, pressure damage, or low weight. If so, advice was given to reduce these risks and all plans were reviewed monthly. We saw one person who had arrived at the home nine months ago, had gained 8 kilograms due to the enjoyment of the food.”
“Learning from incidents and accidents was seen as a priority. For example, a falls analysis was conducted in March 2017 by the provider and reviewed by a director which highlighted the annual, monthly and hourly trends along with the measures that were put in place to target all risk factors to reduce the level of falls and fall related injuries.”
“Records relating to recruitment of new staff contained relevant checks to ensure they were of good character. These included employment references and disclosure and barring checks (DBS).”
Well done to the fabulous team for achieving this result!
Acacia Lodge – Avery – Achieves Outstanding using Fusion software
The fabulous team at Acacia Lodge (Avery) – have achieved an overall Outstanding rating from CQC using the Fusion Care Plan Software.
What CQC said about Fusion:
“Plans of care were extremely person centred and the details gave staff the information they needed to deliver individualised care … The care plans were person centred, highlighted people’s needs and included information and advice from healthcare professionals”
“There was a failsafe system for staff and managers to review and update the plans.”
“People could make comments via the electronic system to inform staff of their care needs and any other wishes such as activities”
“Residents were encouraged to complete their own diary entry by talking into the innovative electronic care plan system. This demonstrated an inclusive person centred approach”
“Plans of care were developed on a computer based system which was easy to access, showed they were person centred and gave managers a good oversight of when they needed updating”
“Staff had to respond on the system that tasks had been completed and this ensured there was a clear communication trail”
“Staff completed a range of specific diary entries which evidenced person centred care”
“We saw in the plans of care that a great deal of information was gained on a person’s past history, their likes and dislikes, interests and hobbies. The person’s views on their gender, sexuality, religion or spirituality and age was recorded and action taken to ensure their wishes were fulfilled”
“We saw the registered manager made comments to care staff on the system to improve the plans of care”
Congratulations Acacia Lodge!
We specifically chose to work with Fusion, piloting their Ecareplan, because we felt their software had the most synergy with our approach. We had also previously experienced poor quality software services, which provided us with the knowledge required to make a more informed choice about what would work for us. I’m very pleased to say that after a successful pilot we are now very much looking forward to rolling out the Ecareplan service further across our business
Fusion wanted to work with us and hear our ideas. The training was great; it focused on all my staff needs and capabilities, it was interactive and hands on, we didn’t feel rushed, staff were very relaxed and are able to teach others to use the system with confidence. There has been so much support with regular check-ins from Ben who has been with us from start to finish and though I have had lots of simple questions – I was never made to feel like that was a problem.
We found you to be very personable, approachable, knowledgeable, and the training was measured and well delivered. You changed the speed of the training to suit the participants, and interacted really well with the staff in the sessions.
The atmosphere was relaxed, and you made the system feel easy to use, and not a negative prospect.
I feel that the satisfaction rating from the team and myself was 10 out of 10.
We really appreciated your teaching style, and how you made the system seem so straight forward and simple.