We are proud of our client relationships and are proud to share the observations of those who know us best and what it’s like to work with and use our products.
Fusion Client becomes the first standalone general nursing home solely for older people in England out of 18,000 registered with the CQC to achieve a score of outstanding in all five inspection areas
“People’s care plans were on a computerised system which meant they provided clear audit trails of people’s care and any changes. The care plans were detailed and included information about people’s physical support needs, as well as histories and preferences to assist staff identifying what was important to each person.”
“We saw staff were responsive to each person’s changing needs and adopted a revised care planning method to improve upon the support people required. We found care planning enabled staff to work in a highly personalised and holistic approach. A professional said they had found [the home] a wonderful home and would rate it as outstanding in all areas.”
“We found care records contained detailed and personalised care plans. We observed staff followed these in their extremely safe and caring approach to people’s related support.”
“We saw that there were assessments with information about whether the person was at risk of falls, pressure damage, or low weight. If so, advice was given to reduce these risks and all plans were reviewed monthly. We saw one person who had arrived at the home nine months ago, had gained 8 kilograms due to the enjoyment of the food.”
“Learning from incidents and accidents was seen as a priority. For example, a falls analysis was conducted in March 2017 by the provider and reviewed by a director which highlighted the annual, monthly and hourly trends along with the measures that were put in place to target all risk factors to reduce the level of falls and fall related injuries.”
“Records relating to recruitment of new staff contained relevant checks to ensure they were of good character. These included employment references and disclosure and barring checks (DBS).”
Well done to the fabulous team for achieving this result!Citations of Fusion Care Management Software from a recent CQC Report
I have used other software in the past to maintain records and found many flaws, and difficulty tailoring it for our service. When I took over this new home we did more research into what was on offer in the market to ensure we were getting the best possible product available. Fusion has provided us with everything we require to achieve accurate records for both clients and staff. The Director and I can access reports anywhere at any time. The manager has found the software invaluable to her day to day running of the home. The Operational Manager is able to monitor training requirements without having to be on the premises and inform the manager who needs to attend sessions. She also does the payroll using the clocking in procedure which is now linked to our SAGE system.
Just wanted to say everyone very impressed with software. Stuart has been excellent, very patient and extremely knowledgeableAndy Paynter
I would just like to give feedback on the recent training we received that was delivered by Ben.
We had seen so many different software companies and seen different systems; Fusion was local, helpful and most of all the product was easy to use. It looks professional and had exactly what we were looking for; we needed something that was user friendly and Fusion was simple… plus the price was competitive. The product itself had everything at our fingertips, the ease of transfer between an enquiry and a new resident was great. The length of time to put a quality care plan together with helpful tips along the way is the biggest benefit for our business due to the amount of time it has given my staff back with the residents. As manager, I have everything I need at my fingertips; I can generate reports, produce care plans and be prompted with new enquiries, it gives me a lot of office time back. We can also edit our own documents which makes it all very person centered.
Fusion wanted to work with us and hear our ideas. The training was great; it focused on all my staff needs and capabilities, it was interactive and hands on, we didn’t feel rushed, staff were very relaxed and are able to teach others to use the system with confidence. There has been so much support with regular check-ins from Ben who has been with us from start to finish and though I have had lots of simple questions – I was never made to feel like that was a problem.Francesca